Frequently asked questions

Resacast books restaurant tables for you. Tell us where and when you want to eat, and we secure the table, including at restaurants that only take bookings by phone.

A booking platform only lists the restaurants that signed up with it. Resacast checks every online booking channel at once and calls the restaurant directly when it can’t be booked online.

We check the main platforms, including TheFork, OpenTable, Resy, Google, SevenRooms, Zenchef, Tock and Quandoo, as well as the restaurant’s own website. When none of them can take the booking, we call the restaurant by phone.

No. Resacast has no affiliation or partnership with any restaurant or booking platform. We act as an intermediary between you and the restaurant to make booking easier, and we can’t be held responsible for errors or omissions by third-party providers.

Search by restaurant name or by criteria such as cuisine, area, time and number of people, then pick a restaurant. Resacast handles the booking and sends you the confirmation.

We phone the restaurant on your behalf and book the table, just as you would, without you having to wait on hold.

We let you know straight away and suggest the closest alternatives: a similar restaurant nearby or another time at the same place, ready to confirm.

Most bookings are confirmed within a few minutes. When we have to call the restaurant, it may take a little longer. The confirmation is sent by email and appears in your account.

Ask us in the chat or through the Contact page, and we contact the restaurant for you. Any change or cancellation follows the restaurant’s own conditions, including any deposit or no-show fee.

Yes. Tell us the number of people and what matters to you, such as a birthday or a terrace table, and we pass it on to the restaurant. Whether a request can be met is up to the restaurant.

There are two ways to use Resacast. You can pay a booking fee for each request, with no commitment, or choose the optional Personal Assistance Plan: no booking fees, your requests always handled first, and help with everyday requests beyond restaurants, such as transport, outings or travel.

Yes. A £3 booking fee is charged at checkout for each request. You see it before you start and again in the price summary before you pay. It covers handling your request, not the meal. Personal Assistance Plan members pay no booking fee.

No. You pay for your meal at the restaurant, as usual. Resacast only charges for handling your booking request.

Both credit and debit cards work, as long as they are Visa or Mastercard. Your payment is processed by a secure provider, so your full card details are never kept in our systems.

Look for RESACAST.COM. If a payment looks unfamiliar, get in touch through the chat or at contact@resacast.com before contacting your bank, so we can check it quickly.

Everything is priced and charged in pounds sterling (£), with VAT included where applicable. The amount you accept at checkout is exactly what you pay.

The plan starts with a 3-day trial for £0.01. Unless you cancel before the trial ends, it then renews automatically at £69.99 a month, charged on the day the trial ends and on the same date every month after that. We send you an email the day before the trial ends, then 2 days before each monthly renewal, showing the amount, the date and a cancellation link.

Fill in the cancellation form on the Contact page or the Manage plan page, or tell us in the chat. There is no minimum term and no fee. If you cancel during the trial, nothing more is charged. After the trial, no further monthly charge is made and you keep the plan until the end of the month you’ve paid for. You get a confirmation on screen and by email.

Use the cancellation form on the Contact page or the Manage plan page, or ask us in the chat. Cancel before the second edition and you pay nothing. Cancelling the Magazine doesn’t affect the Personal Assistance Plan, and the other way round.

Refunds are handled under our Cancellation policy. For any question about a charge, write to us in the chat.

Once you’ve paid, we email you a link to set a password or sign in securely. After that, use Log in at the top of any page or go to app.resacast.com.

Use “Forgot password” on the login page. Nothing in your inbox? Check your spam folder, then contact us at contact@resacast.com.

Yes. Your account lists every booking request with its date, details, amount and status, so you can follow each one.

Your account shows your Personal Assistance Plan and your Magazine. You can cancel either one at any time from the Manage plan page.

Yes. Every payment and receipt is available in your account.

Email contact@resacast.com with the subject “Delete my account” and we will erase your data as explained in our Privacy policy.

The chat on the website is the fastest option. You can also send us a message with the contact form on the Contact page, or write to contact@resacast.com.

Our team answers 7 days a week, 9:00 AM to 6:00 PM.